Few industries are experiencing such rapid and monumental change as customer support. In order to provide cutting-edge customer experiences, companies and business leaders must have a strong understanding of market trends and processes.

Gartner’s The Future of the Contact Center report highlights key technological and industry advancements that will shape customer service organizations within the next five years.


Key takeaways we found from this report include:

  • The growing preference to be free of the technology refresh cycle and to benefit from innovation on a fluid, ongoing basis.
  • The emergence of AI as a foundational element by which contact center software is created.
  • The rise of mobile productivity features, enabling greater collaboration and the dissolution of the front-office/back-office divide.

Fill out the form to access this report today!

Gartner, The Future of the Contact Center, Simon Harrison, Steve Blood, 25 April 2019

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