Salesforce Case Configuration: all consumer and agent activities are available in the case. Attach session data to any activity object, attach multiple sessions to a single case, and append existing or open cases.
UJET Direct Access Points: Intelligently route consumer segments, like VIPs, to specific IVR touchpoints. Update and customize routing rules in real-time and reflect changes instantly.
Easy-to-Use Platform: Agent Adapter simplifies workflows with all info in a single tab, all interactions stored in the CRM, standard and custom surveys, and extensive admin customization options.