WHY UJET?

Gen AI proven
to optimize every
customer experience

See Our AI in Action

Our customers attest through their own success

Likeliness to recommend

of UJET customers plan to renew

Satisfaction rate of cost to value

TRUSTED BY

UJET delivers the AI solution right sized for your growing needs

An all-in-one, multi-modal CX orchestration platform

Customers hate repeating themselves. UJET unifies your Gen AI self-service and human-led omnichannel interactions with multimodal photo/video sharing, biometric authentication, payment collection, and text-based sensitive data sharing to ensure contact center agents can get right to work solving problems, and skip the hassle.

A more modern data strategy

Legacy CCaaS platforms pose serious data silo, compliance, and security risks. UJET writes every call, transcript, summary, and insight straight into your CRM, in real time. No PII stored on our platform, secure by design.

A more secure, scalable, resilient architecture

Legacy platform outages cost businesses millions every year. UJET’s 3x active architecture and multi-region failover keeps you always on. Multi-carrier voice delivers industry-leading MOS. It’s resilience IT can prove, and customers can feel.

A holistic view of the customer journey

Spiral by UJET goes beyond mere text analytics, keyword searches, and sentiment analysis to detect ultra-specific issues, affected customer and business segments, and calculate impact on key health metrics so you can continually improve.

CX Leaders deliver with UJET

View All Customer Stories

“We strive to provide the support that our guests and hosts are asking for, and meet them where they want to engage whether online, over chat, over the phone, or via text,” [...] “We want to provide experiences that enable resolutions with as little effort as possible.”

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"We've used Spiral by UJET insights to refine our self-service options, hone our knowledge base, and help better guide quality agent responses."

Julie Weingardt

Chief Operations Officer, TURO

91%

improvement in SLA performance

27s

reduction in Average Handle Time (AHT)

increase in CSAT scores

“As we grow, we want to make sure we scale in a way that allows us to keep that mission in focus and continue supporting our small business customers effectively.”

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“Zettle’s ultimate decision to work with UJET was based not only on the product’s potential but also our experience with UJET’s people,” [...] “We started the relationship with a genuine let’s see what we can do together’ feeling. We felt we had found a true partner.”

Johnnie Hydling

Head of Customer Engagement Operations izettle

10%

Increase in CSAT Score

50%

Reduction in Agent Training Time

"UJET is more than a vendor; they are a strategic partner invested in our success. They are a perfect match for an organization seeking a modern, customer-centric contact center platform."

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"Since deploying UJET, we’ve seen measurable improvements across the business. [...] This partnership has allowed us to deliver the high-quality, memorable experiences our guests expect."

Vince Mavente

Contact Center Director, Herschend Family Entertainment

12%

decrease in Average Handle Time

reduction in Cost Per Contact

improvement in Net Promoter Score (NPS)

“Every step of the process was building up trust and credibility with the relationship,” [...] “Everything was comfortable, all promises were delivered on, and timelines were met from UJET.”

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