Google Cloud CCAI Platform
Google Cloud CCAI Platform provides modern organizations with the most secure, scalable AI-powered CCaaS solution on the market, within the industry’s most innovative cloud environment.
Supercharge Your Customer and Agent Experience
Delight your customers with human-like AI-powered contact center experiences, lower costs, and free up your human agents' time. Google Contact Center AI empowers your organization to manage multiple channels, automate and streamline workflows, and improve the agent experience all in a single platform that offers security and privacy, along with unified data.
Design modern digital and in-app experiences, and eliminate channel switching between voice, digital, and AI-powered self-service. Google Contact Center AI delivers fully supported engagement across apps, digital touchpoints with preserved context.
Achieve Higher Agent Satisfaction
Decrease interaction volume with predictive AI-driven routing. Agents are enabled with insights and can respond faster with automated responses using Contact Center AI building blocks.
Reduce Costs by Improving Operational Efficiency
A simple and intuitive platform enables reduction in agent training time, turning agents from a cost center to revenue generators faster. Google CCAI is your single system of record to action insights, making agent productivity higher.
Multimodal, Omnichannel Customer Experience
Use Web & Mobile (iOS & Android) SDKs to deliver better support experiences across all channels for a consistent customer experience.
Embed the entire customer journey into your app, including interacting with agents, sharing digital media, and making secure payments.
Improve your operational efficiency with contact deflection, predictive routing, and improved agent productivity. Reduce average handle time by providing deep interaction context and turn-by-turn interaction guidance based on customer sentiment and intent.
Inbound and Outbound Voice, SMS, and Chat
Enable agents to handle multiple channels simultaneously and pivot between channels during an interaction without loss of context.
Provide customers with self-service options via Web or Mobile interfaces.
Intelligent Forecasting and Scheduling
Increase operational efficiencies across all channels and improve agent engagement and customer satisfaction by deploying workforce management tools built for the cloud.
“We selected Google and UJET because of their willingness to truly partner with us to personalize and tailor our service and communications to the unique culture and characteristics of the communities we serve. As a mission-oriented business, we are grateful for technology partners we can trust to help us treat all customers with respect, dignity and personal attention – regardless of their account balances.”Teri WilliamsPresident and Chief Operating Officer
Google Cloud is the most trusted, innovative, reliable application and infrastructure provider for contact centers today.
Google's open cloud provides choice, flexibility, and speed to drive transformation – while also reducing technology risk.
Continuous customer service innovation across retail, finance, healthcare, and other industries.
Automatic encryption for availability and reliability, guarding against unauthorized access and service interruptions.
"Fitbit relies on Google Cloud to provide support to our customers with a mobile-first approach. This collaboration, in combination with a strong Salesforce integration, has helped us modernize our entire customer support experience."Cassandra JohnsonVP, Devices & Services Customer Care & Vendor Mgt. Office