The 2024 US Contact Center Decision Makers' Guide (ContactBabel)

The "US Contact Center Decision-Makers' Guide (2024 - 16th edition)" is the major annual report studying the performance, operations, technology and HR aspects of US contact center operations.

“The US Contact Center Decision-Makers' Guide” identifies seven of the major pain points and issues that affect the contact center industry:

• HR Management

• Improving Quality and Performance

• Maximizing Efficiency and Agent Optimization

• Digital, Cloud and the Customer of the Future

• Outbound and Proactive Customer Service

• The Customer Experience

• Strategic Directions & Investment

Download your copy today!